Gold Disciple - FAQ

QUESTIONS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

In Canada, orders are typically received within 2 to 4 business days after proccessing

time (Local: 2 days - Quebec: 3 days - Rest of Canada: 4 days). 

International orders are typically received within 4 to 7 days business days after

processing time.

*Holiday periods excluded, no delays are estimated*


HOW LONG WILL IT TAKE TO SHIP MY ORDER AFTER PURCHASE?

Once payment is received, orders are process whitin 48 business hours. Please note that a

delay can be observe due to high orders volume period (holidays...). 

Virtual gift card are being processed as any other order, and will be submitted to the same

condition. 

*Holiday periods excluded, no delays are estimated*


CAN I MAKE A CHANGE TO AN EXISTING ORDER?

All changes must be request by email to info@golddisciple.com. Please include your full

name, order number and desired changes and we will get back to you as soon as possible.

Orders that have already been processed are unfortunately not eligible for any changes.


 

I HAVE RECEIVED MY ORDER, SOME ITEMS ARE

INCORRECT/MISSING/DEFECTIVE. WHAT SHOULD I DO?

Please contact us within 7 days of receiving your order at info@golddisciple.com.

Include your order number, full name, photos (if applicable) and phone number to reach

you. 


CAN I TRACK MY ORDER?

Any order can be track through the PUROLATOR website. Once your order processed

you will receive automaticaly your tracking information through email attached to your

shipment notification.

Please note that for some country tracking number cannot be provide for shipment. (see

Purolator for more details)


HOW CAN I EXCHANGE MY ORDER?

All return requests must be processed by info@golddisciple.com

Our return policy does NOT include refunds. Items may be exchanged or credited.

All returns will be credited once they are received and treated at our offices. Shipping and

handling fees are not refundable.

*Sale Items are FINAL SALE, these items are NOT eligible for a return or an exchange*

 

For any question we didn’t answer above, we invite you to contact us by

email at info@golddisciple.com.